Guest Services

Customer Service Representative (Remote)

Preferable Location: Philippines   |   Full time

StayGia is a short term furnished rental / airbnb management company based in Los Angeles, California with operations in Southern California as well as Tennessee.

Our company is formed by industry veterans with over 10 years of short term rental experience and we are growing rapildy.

We are looking for six CSR agents to join our existing team. This position is FULL time with 40-48 hours/week - paid flat rate of $550 USD per month from day one, and going up to $650/month after first trial month and incentive and performance bonuses.

- you will get a minimum of one day off ( ideally two - but could be one) and will get overtime if we schedule you more than 48 hours/ week. Most CSR team members work about 42-45 hours/week.

Daily roles responsibilities include:

-> Responding to Airbnb / other lead messages in a timely manner using our PMS Guesty as well as our email messaging system Front

--> handle inbound calls and resolve issues. ( Must have stable internet connection and no background noise)

--> Assisting with the creation and the distribution of the properties to marketing channels

--> Responding to phone / text inquiries from our guests / homeowners / potential clients

-->Coordinating with other team members in the Philippines / LA / TN office

-->Handle housekeeping schedule

-->Other administrative tasks

Ideal applicants would possess 

--> hotel/ real estate / property management experience 

--> have worked at a BPO company or similar task in the past.

Applicants MUST

--> be fluent in English - and possess excellent English skills

--> be able to work flexible hours including WEEKENDS. We will create rotating shifts, but if you are not flexible and cannot work US hours and weekends please do not apply.

-->have a reliable internet connection ( and a back up connection if in an area where electricity outages, typhoons etc affect the connection)

-->have a strong work ethic and show up to work on time

-->have a quiet work area with minimal/no background noise ( no roosters, dogs, children noises in the background)

-->have a USB headset that works with no echo.

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